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Thread: Web Host Advice

  1. #11
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    Some sites require that you upload to:

    /www

    There are other possibilities (besides /public_html or /www, but those are the two most popular).

    If you're still having problems, try asking support at Krystal. Ask them where you need to upload to.
    - John
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  2. #12
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    Bear in mind that web hosts are configured differently and some might not even have a /www or /public_html folder. It sounds like Krystal doesn't. My long-time web host doesn't either. Uploading to the main / is correct in this case (your website shows when it's uploaded to this folder, yes?)
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  3. #13
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    Morning,
    Yes they do have a /public_html folder.
    When uploaded to / yes it does show i was told that its standard practice etc to upload to the public folder.

    Ive sent them a support ticket to ask.
    Thanks

  4. #14
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    The "public_html" directory (or a sub-directory thereof) is the correct place to upload your files. It sounds as though your domain name might be pointing to the wrong place. If the domain is pointing to the correct place, you need to look at your ".htaccess" file and see if there is some redirection going on.

  5. #15
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    Here is the hta file,i see no mention of what we are talking about.

    Code:
    ## EXPIRES CACHING ##
    <IfModule mod_expires.c>
    ExpiresActive On
    ExpiresByType image/jpg "access 1 year"
    ExpiresByType image/jpeg "access 1 year"
    ExpiresByType image/gif "access 1 year"
    ExpiresByType image/png "access 1 year"
    ExpiresByType text/css "access 1 month"
    ExpiresByType text/html "access 1 month"
    ExpiresByType application/pdf "access 1 month"
    ExpiresByType text/x-javascript "access 1 month"
    ExpiresByType application/x-shockwave-flash "access 1 month"
    ExpiresByType image/x-icon "access 1 year"
    ExpiresDefault "access 1 month"
    </IfModule>
    ## EXPIRES CACHING ##
    <Files ~ "^\.(htaccess|htpasswd)$">
    deny from all
    </Files>
    Options Indexes
    order deny,allow
    <IfModule mod_headers.c>
      <FilesMatch "\.(js|css|xml|gz)$">
        Header append Vary: Accept-Encoding
      </FilesMatch>
    </IfModule>
    AddOutputFilterByType DEFLATE text/plain
    AddOutputFilterByType DEFLATE text/html
    AddOutputFilterByType DEFLATE text/xml
    AddOutputFilterByType DEFLATE text/css
    AddOutputFilterByType DEFLATE application/xml
    AddOutputFilterByType DEFLATE application/xhtml+xml
    AddOutputFilterByType DEFLATE application/rss+xml
    AddOutputFilterByType DEFLATE application/javascript
    AddOutputFilterByType DEFLATE application/x-javascript
    AddType application/x-httpd-php .htm .html
    AddType video/ogg  .ogv
    AddType video/mp4  .mp4

  6. #16
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    No, there's no rewrite in the .htaccess file so it must be the domain pointing to the root directory instead of to "/public_html". You need to log in to your cPanel account to edit the settings for your domain.

  7. #17
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    Will need to look as in C panel there are many sub folders etc

  8. #18
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    The support folks at Krystal may be your best advisors. If it were me, I would back up the .htaccess file to my local computer and then delete it from the server it to see if that fixed things. I would wait an hour or so before determining that, because files on the server can sometimes be cached on the server.

    But, again, I would think, especially you being new and all at Krystal, if you just clearly explain the difficulty you're having to them, they most likely will have the solution, regardless of whether it's something they've got wrong, or if it's a setting on your end.
    - John
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  9. #19
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    Ok Thanks.
    I left Site5 due to very slow replies.
    I will await Krystal to advvise.

    Thanks,i will reply once i am told

  10. #20
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