HTML Email and Outlook 2003 SP3

**CrystalSC** · 03-18-2010, 05:56 PM

I'm hoping someone might have a suggestion or explanation for Outlook's reaction to an html email. It's a basic html email (no images) and we have our default reading and sending settings set to "html" in Outlook (2003 SP3). Yet when my co-worker tries to forward or reply to the email, the body disappears. I haven't been able to find any reasons in my search online. I've adjusted the charset of the html document from iso-8859-1 to utf-8 to see if that helped (even though I really have no idea what those mean) but they didn't do anything. ANY SUGGESTIONS WELCOMED!!!!

Here's what the template looks like:

Code:

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<title>Dictaphone Equipment and your new contact Dave DeBois</title>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
</head>
<html>
<body leftmargin="0" marginwidth="0" topmargin="0" marginheight="0" offset="0" bgcolor='#FFFFFF' >


<STYLE>
 .headerTop { background-color:#FFCC66; border-top:0px solid #000000; border-bottom:1px solid #FFFFFF; text-align:center; }
 .adminText { font-size:10px; color:#996600; line-height:200%; font-family:verdana; text-decoration:none; }
 .headerBar { background-color:#FFFFFF; border-top:0px solid #333333; border-bottom:10px solid #FFFFFF; }
 .title { font-size:20px; font-weight:bold; color:#CC6600; font-family:arial; line-height:110%; }
 .subTitle { font-size:11px; font-weight:normal; color:#666666; font-style:italic; font-family:arial; }
 .defaultText { font-size:12px; color:#000000; line-height:150%; font-family:trebuchet ms; }
 .footerRow { background-color:#FFFFCC; border-top:10px solid #FFFFFF; }
 .footerText { font-size:10px; color:#996600; line-height:100%; font-family:verdana; }
 a { color:#FF6600; color:#FF6600; color:#FF6600; }
</STYLE>



<table width="100%" cellpadding="10" cellspacing="0" class="backgroundTable" bgcolor='#FFFFFF' >
<tr>
<td valign="top" align="center">


<table width="550" cellpadding="0" cellspacing="0">

<tr>
<td style="background-color:#e6e6b9;border-top:0px solid #000000;border-bottom:1px solid #FFFFFF;text-align:center;" align="center"><span style="font-size:10px;color:#996600;line-height:200%;font-family:verdana;text-decoration:none;">Email not displaying correctly? <a href="http://www.dtpss.com/Introduction/Email_Template.html" style="font-size:10px;color:#996600;line-height:200%;font-family:verdana;text-decoration:none;">View it in your browser.</a></span></td>
</tr>
 
<tr>
<td style="background-color:#FFFFCC;border-top:0px solid #333333;"><span style="font-size:20px;font-weight:bold;color:#ad1f1f;font-family:arial;line-height:110%;valign="middle;">Company Name</span><br/>
<span style="font-size:13px;font-weight:normal;color:#666666;font-style:italic;font-family:arial;">Our slogan</span>
<br/>
<br/>
</td>
</tr>


</table>


<table width="550" cellpadding="20" cellspacing="0" bgcolor="#FFFFFF">
<tr>
<td bgcolor="#FFFFCC" valign="top" style="font-size:13px;color:#000000;line-height:150%;font-family:trebuchet ms;">

<p>body of letter

</p>

</td>
</tr>

<tr>
<td style="background-color:#FFFFCC;border-top:10px solid #FFFFCC;" valign="top">
<span style="font-size:10px;color:#996600;line-height:100%;font-family:verdana;">

<br />
company contact information

</span>
</td>
</tr>

</table>

</td>
</tr>
</table>


</body>
</html>

**BLiZZaRD** · 03-18-2010, 06:03 PM

Most likely it is the settings on the co-workers computer. You can set up the reply/forward details such as including the message, signature, etc. Perhaps this is the culprit and not the message itself?

Have you tried it from other computers?

**CrystalSC** · 03-18-2010, 07:17 PM

Thanks for responding so quickly!
I can reply and forward just fine in my Outlook (thought it does insert a break in the tables) so I thought it must be a setting too. We are using the same version of Outlook. But when I asked him, he said he is using HTML as the message composition format.
I don't see any other area to set reply/forward formats.

If I go to Tools>Preferences>Email Options
The only options I see there for reply/forward are how to display them (such as indentation).
If I click on Advanced Email Options there aren't any options for reply/forward.

**BLiZZaRD** · 03-18-2010, 07:32 PM

It's in Email Options. For replying there is an option that says Include Original
Message in Replies (or something similar), that needs to be checked.

For Forwarding there is a list of options, Attach original message Include original message Include and indent original message Prefix each line of the original message, etc.

Attach Original is probably what you are after. Make sure those are checked and "OK" your way out. Close Outlook and restart.

IF the options ARE checked, uncheck them (or choose a separate option), OK out, close, restart, and recheck the correct options.

**CrystalSC** · 03-18-2010, 08:39 PM

Thank you! I'll tell my coworker to try that.

**mint** · 03-23-2012, 08:06 PM

If you are using Outlook 2003 and Word 2003, and outlook is set to use Word 2003 to edit email messages, you might try this ( it worked for me!):

1) load up Word
2)Tools, Options, General Tab, Email Options... ( button), General Tab "Html Options" > HTML filtering Options: - Select "none" (keep all formatting information)

That should sort it out.

For me, email body text information was disappearing in certain emails as soon as I hit repy or forward ( but before actually sending them). Changing the HTML filtering options in Word from "Medium" to "None" fixed the problem.

Hope that helps!

AE

**keyboard** · 03-23-2012, 09:02 PM

This thread is very old and may have already been answered

Please don't bring up old threads like this without very good reason.
The original thread owner may not even see your reply, or they may have already fixed the problem

Thread: HTML Email and Outlook 2003 SP3

Thread Tools

Search Thread

HTML Email and Outlook 2003 SP3

Outlook 2003: email body content disappears when replying or forwarding emails

Bookmarks

Bookmarks

Posting Permissions