There is no need to be rude and sarcastic when somebody is trying to help you. I responded to your initial question to courteously let you know that we needed more information (that begin the reason why I had "no clue how to fix it"), and if *I* hadn't have asked for additional information, somebody else would have.
I love responses that offer no help, only questions. Obviously the responder has not experienced my described problem and thus has no clue how to fix it. But then why bother responding?