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once on the page, as you know, in FF you can go to tools>> blah blah and view the cookie.
In IE7 they go to their cookies folder and temp internet files folder and nothing is there at all, like the cookie isn't being created.
Are you certain they haven't missed it, or do they know because something on your site depends on it and it's not working when it should? The cookie files can be easy to miss, though it's much simpler if the file list is sorted by type - cookies are text files, with the prefix "cookie:".
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The IE7 users just used the javascript code inthe url to show the cookie, but it should be on their computer, yes?
Aside from security issues or an error on your page, I don't see why not.