Web Host Advice

[theremotedr]

Hi,
I've been with Site5 for say 5 years now but recently their support is total rubbish.
I sent them a support ticket of which they asked me a question say 4 days later. I replied straight away but since then some 5 days ago now nothing at all.
My renewal date with them is in July so can you advise a web host which I can review.

[styxlawyer]

I have been using Krystal (https://krystal.co.uk) for almost ten years now and their support is superb. Very good prices as well, buy a three year package and get it for the price of two years.

[theremotedr]

Thanks.
I see that they will move the site from Site 5 to their site which will help.
I've sent them an email.

[mlegg]

I've been using iPower (https://www.ipower.com/) for 18 years and love it. I've never had a problem with them. I also use GoDaddy (https://www.godaddy.com/) for a few friends. I think I prefer iPower.

[theremotedr]

I am now talking with Krystal.

Thanks for the advice.

[theremotedr]

I have been using Krystal (https://krystal.co.uk) for almost ten years now and their support is superb. Very good prices as well, buy a three year package and get it for the price of two years.

Hi
I have now gone over to Krystal.
I've noticed that the old settings in FileZilla for Site5 were like\public_html but when I upload from local to the same on Krystal I get s 404 message.
Having said that if I upload to the remote site where it's just \ then the site is shown no problem.

So I would like to change from \ to \public_html is that something Krystal must change or something I can do at my end ?

Thanks.

[jscheuer1]

Yes, you should be able to set that on your end. Easiest way for me, there's an option in my ftp program to "set connection folders to current folders". If you have that, in mine it's under options, once you're connected. I can also edit it in the profile that lists the username and password for that connection. I'm sure your program has something similar to that. If you're still having problems, what program are you using, and what version of that program are you using? I'd look for help on that with the keywords "connection folders", "login folder", or "initial folder", something like that.

[theremotedr]

Hi,
I am using Filezilla.

I have set it to where i would like it to be uploaded no problem.
I can upload from my local site to remote site fine.
The problem is my site isnt shown if i dont upload to \

So thats why i was thinking it had to be changed at krystal etc.

[jscheuer1]

Nope, you have to change that in filezilla. Use the site manager to set the default remote directory.

Here's a post from someone trying to do the opposite that you are. They want to change from / to /public_html, but the process is basically the same:

https://forum.filezilla-project.org/viewtopic.php?t=34726

[theremotedr]

Hi.
I have configured FileZilla no problem.
When I click the icon FileZilla opens and and the remote site is shown as \public_html no problem.
I then upload from files local to remote.
When I check the web site it shows a 404.

The problem is the site is only visible if I upload to \
Public html is a sub folder with \ but the site isn't shown if I upload to public html.

That's why I say it's not my end.
I think Krystal has something set there end where the files must be uploaded to \ or nothing is seen.

I uploaded to \ a few times and site is shown.
I then delete the files in \ and then upload again to public but then 404
Delete files in public then upload again to \ and site is shown.

Web site is only shown if files are uploaded to \ otherwise anywhere else 404 is shown.

[jscheuer1]

Some sites require that you upload to:

/www

There are other possibilities (besides /public_html or /www, but those are the two most popular).

If you're still having problems, try asking support at Krystal. Ask them where you need to upload to.

[Beverleyh]

Bear in mind that web hosts are configured differently and some might not even have a /www or /public_html folder. It sounds like Krystal doesn't. My long-time web host doesn't either. Uploading to the main / is correct in this case (your website shows when it's uploaded to this folder, yes?)

[theremotedr]

Morning,
Yes they do have a /public_html folder.
When uploaded to / yes it does show i was told that its standard practice etc to upload to the public folder.

Ive sent them a support ticket to ask.
Thanks

[styxlawyer]

The "public_html" directory (or a sub-directory thereof) is the correct place to upload your files. It sounds as though your domain name might be pointing to the wrong place. If the domain is pointing to the correct place, you need to look at your ".htaccess" file and see if there is some redirection going on.

[theremotedr]

Here is the hta file,i see no mention of what we are talking about.


## EXPIRES CACHING ##
<IfModule mod_expires.c>
ExpiresActive On
ExpiresByType image/jpg "access 1 year"
ExpiresByType image/jpeg "access 1 year"
ExpiresByType image/gif "access 1 year"
ExpiresByType image/png "access 1 year"
ExpiresByType text/css "access 1 month"
ExpiresByType text/html "access 1 month"
ExpiresByType application/pdf "access 1 month"
ExpiresByType text/x-javascript "access 1 month"
ExpiresByType application/x-shockwave-flash "access 1 month"
ExpiresByType image/x-icon "access 1 year"
ExpiresDefault "access 1 month"
</IfModule>
## EXPIRES CACHING ##
<Files ~ "^\.(htaccess|htpasswd)$">
deny from all
</Files>
Options Indexes
order deny,allow
<IfModule mod_headers.c>
<FilesMatch "\.(js|css|xml|gz)$">
Header append Vary: Accept-Encoding
</FilesMatch>
</IfModule>
AddOutputFilterByType DEFLATE text/plain
AddOutputFilterByType DEFLATE text/html
AddOutputFilterByType DEFLATE text/xml
AddOutputFilterByType DEFLATE text/css
AddOutputFilterByType DEFLATE application/xml
AddOutputFilterByType DEFLATE application/xhtml+xml
AddOutputFilterByType DEFLATE application/rss+xml
AddOutputFilterByType DEFLATE application/javascript
AddOutputFilterByType DEFLATE application/x-javascript
AddType application/x-httpd-php .htm .html
AddType video/ogg .ogv
AddType video/mp4 .mp4

[styxlawyer]

No, there's no rewrite in the .htaccess file so it must be the domain pointing to the root directory instead of to "/public_html". You need to log in to your cPanel account to edit the settings for your domain.

[theremotedr]

Will need to look as in C panel there are many sub folders etc

[jscheuer1]

The support folks at Krystal may be your best advisors. If it were me, I would back up the .htaccess file to my local computer and then delete it from the server it to see if that fixed things. I would wait an hour or so before determining that, because files on the server can sometimes be cached on the server.

But, again, I would think, especially you being new and all at Krystal, if you just clearly explain the difficulty you're having to them, they most likely will have the solution, regardless of whether it's something they've got wrong, or if it's a setting on your end.

[theremotedr]

Ok Thanks.
I left Site5 due to very slow replies.
I will await Krystal to advvise.

Thanks,i will reply once i am told

[mlegg]

https://krystal.co.uk/guides/web-hosting/where-do-i-upload-my-website-files

[theremotedr]

Hi
This is there reply this evening.
Hello Ian,

I'll try to explain. The / folder that you are seeing within filezilla is your account's folder /home/user/public_html.

/ on filezilla - /home/user/public_html
/public_html on filezilla - /home/user/public_html/public_html

In order to view the website publicly, all the files should be within /home/user/public_html and you have correctly uploaded the files to /home/user/public_html as such you can view the site http://theremotedoctor.co.uk/

The public_html that you can view via FileZilla is pointing to the folder /home/user/public_html/public_html (empty) on your account.

[mlegg]

I see your website when I click on http://theremotedoctor.co.uk/