jlizarraga
05-08-2009, 06:06 AM
[edit: This first post was about a virus. I have since reformatted. Check out my next post for the sequel!]
Hi all,
I'm just going to copy and paste what I put into another forum. Hoping I don't have to resort to Geek Squad or something!
###
Never had a virus before and don't even know where to start when it has locked down my antivirus programs - so as instructed by the pinned Malware Infections guide:
2) Include all information!
---------------------
I am using Windows XP Home SP3. I keep my computer pretty tidy, and run Avira AntiVir as my virus protection. I have been experiencing major slowness, especially when running IE6 (which I only use to debug my own websites).
I have a suspicious process called Josh.exe (Josh is my Windows User Name) that has been accompanying the slowdown. This process always uses 2% CPU and around 2MB of memory. Since this process and the slowdown have shown up, my "PF Usage" hovers around 50%, while it is normally around 5%.
--> When did the problem start
I am almost 100% positive that I got the virus when I received files from a client for a web design gig, which was two days ago. These files came from the computer of the least tech-savvy person imaginable, so it is highly likely that they could have been infected. I can't believe I didn't think to scan them. :(
--> What you've tried so far to fix it
The virus is preventing me from using the following programs:
Avira AntiVir Personal
Spybot Search & Destroy
HijackThis
When I try to open any of these programs, nothing happens. I have never had problems with my computer before, and these are the only programs which are experiencing any trouble (other than the general slowness), which is why I assume the issue is a virus or some type of malware.
--> If you did anything unusual to the system before the problem started
Almost positive the client's files are what infected me. Nothing on my system has changed for quite some time.
--> What are the symptoms of the problem?
- Cannot open any anti-virus or anti-malware programs.
- General sluggishness, when I've kept my PC defragged and in shape for years. This PC is nothing but Windows XP, Adobe programs, and web browsers.
- Suspicious "[User Name].exe" process that is freaking impossible to google.
- "PF Usage" constantly around 50%.
--> Any logfiles you've got through your previous steps (HijackThis, antivirus logs, etc.)
And anything else you think is relevant.
I tried to run HijackThis but I can't even open it. :(
Thanks A TON for any help! I don't know where to start when I can't even run a scan.
Hi all,
I'm just going to copy and paste what I put into another forum. Hoping I don't have to resort to Geek Squad or something!
###
Never had a virus before and don't even know where to start when it has locked down my antivirus programs - so as instructed by the pinned Malware Infections guide:
2) Include all information!
---------------------
I am using Windows XP Home SP3. I keep my computer pretty tidy, and run Avira AntiVir as my virus protection. I have been experiencing major slowness, especially when running IE6 (which I only use to debug my own websites).
I have a suspicious process called Josh.exe (Josh is my Windows User Name) that has been accompanying the slowdown. This process always uses 2% CPU and around 2MB of memory. Since this process and the slowdown have shown up, my "PF Usage" hovers around 50%, while it is normally around 5%.
--> When did the problem start
I am almost 100% positive that I got the virus when I received files from a client for a web design gig, which was two days ago. These files came from the computer of the least tech-savvy person imaginable, so it is highly likely that they could have been infected. I can't believe I didn't think to scan them. :(
--> What you've tried so far to fix it
The virus is preventing me from using the following programs:
Avira AntiVir Personal
Spybot Search & Destroy
HijackThis
When I try to open any of these programs, nothing happens. I have never had problems with my computer before, and these are the only programs which are experiencing any trouble (other than the general slowness), which is why I assume the issue is a virus or some type of malware.
--> If you did anything unusual to the system before the problem started
Almost positive the client's files are what infected me. Nothing on my system has changed for quite some time.
--> What are the symptoms of the problem?
- Cannot open any anti-virus or anti-malware programs.
- General sluggishness, when I've kept my PC defragged and in shape for years. This PC is nothing but Windows XP, Adobe programs, and web browsers.
- Suspicious "[User Name].exe" process that is freaking impossible to google.
- "PF Usage" constantly around 50%.
--> Any logfiles you've got through your previous steps (HijackThis, antivirus logs, etc.)
And anything else you think is relevant.
I tried to run HijackThis but I can't even open it. :(
Thanks A TON for any help! I don't know where to start when I can't even run a scan.